Support emails become tickets with a priority attached

The scenario catches the email, uses AI to set priority and category, opens the ticket and logs it.

  • The ticket is created the moment the email lands
  • Priority is assigned consistently for every request
  • A ticket log accumulates in okoCrm
  • The customer doesn't wait for someone to reach the inbox
Set it upScriptera

How it works

To connect Postmark and Zendesk, you don't need a developer: a ready-made scenario links them in minutes.

  1. Starts when: Gmail Trigger
  2. Then: Normalize Gmail Data
  3. Then: AI Agent for Task Prioritization
  4. Then: Create Zendesk Ticket
  5. Then: Format Sheet Data
  6. Then: Log to Google Sheets
  7. Then: Azure OpenAI Chat Model
  8. Then: Structured Output Parser

You can launch this Postmark + Zendesk integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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