Support emails become tickets with an ID and an owner

The scenario reads emails from Microsoft Outlook, classifies them, opens a ticket in SeaTable, assigns an agent by workload and replies to the customer.

  • Every email gets an ID and an owner
  • The category is detected automatically — no manual sorting
  • Work is spread to whoever is least loaded
  • The customer gets an instant confirmation with a ticket number
Ollama Model
Set it up for yourselfScriptera

How it works

To connect Microsoft Outlook and SeaTable, you don't need a developer: a ready-made scenario links them in minutes.

  1. Starts when: Gmail Trigger
  2. Then: Get many messages
  3. Then: Text Classifier
  4. Then: Code in JavaScript1
  5. Then: Code in JavaScript
  6. Then: Select rows from a table
  7. Then: Insert rows in a table
  8. Then: Update rows in a table
  9. Then: Insert rows in a table1
  10. Then: Reply to a message
  11. Then: Code in JavaScript2
  12. Then: Code in JavaScript3
  13. Then: Code in JavaScript4
  14. Then: Code in JavaScript5
  15. Then: Ollama Model

You can launch this Microsoft Outlook + SeaTable integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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