Support inbox triage: urgent to the team, routine answered automatically

The scenario reads every support email, works out its category and urgency, and routes it: urgent goes to the team with a ready draft, routine gets an instant reply. Every request is logged to a spreadsheet.

  • Urgent requests surface immediately, not after an inbox cleanup
  • A draft reply is ready — just review and send
  • Routine questions get answered in seconds
  • A full ticket log in your spreadsheet shows load and topics
Gmail
Set it up for yourselfScriptera

How it works

To move data from exolve to Microsoft SQL automatically, use a ready-made scenario — no manual exports.

  1. Starts when: Gmail Trigger
  2. Then: Configure Settings
  3. Then: Build Prompt
  4. Then: Classify with Claude
  5. Then: Parse Output
  6. Check: Route by Priority
  7. If yes: Create Gmail Draft
  8. Then: Prepare Slack Alert
  9. Then: Alert Support Team
  10. Then: Log Urgent Ticket
  11. If no: Send Auto-Reply
  12. Then: Log Normal Ticket
  13. Then: Claude Sonnet Model
  14. Then: Log Low Priority Ticket

You can launch this exolve + Microsoft SQL integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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