Support tickets — straight into dev tasks

On a new zendesk ticket the scenario opens a task in Jira Software and pulls the following comments onto it.

  • Every ticket — a task for development
  • The ticket and the task are linked
  • Comments are pulled along after
  • No manual transfer
ZendeskWebhook
Set it up for yourselfScriptera

How it works

To connect Jira Software and Zendesk, you don't need a developer: a ready-made scenario links them in minutes.

  1. Starts when: On new Zendesk ticket
  2. Then: Get ticket
  3. Then: Determine
  4. Check: IF
  5. If yes: Create comment on existing issue
  6. If no: Create issue
  7. Then: Update ticket

You can launch this Jira Software + Zendesk integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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