Support users always match the company directory

The scenario reconciles the company directory with the support system: adds new people, updates data and deactivates those who left.

  • New hires are added automatically
  • Data stays current
  • Departed users are deactivated in time
  • Not a single manual edit

How it works

To keep Zulip and in sync, connect them with a ready-made scenario — changes flow automatically.

  1. Starts when: When clicking ‘Test workflow’
  2. Then: Get Zammad Users
  3. Check: Filter if needed
  4. If yes: Merge
  5. Then: Update Zammad User
  6. If yes: Find new Zammad Users
  7. Then: Create Zammad User
  8. If yes: Find removed Users
  9. Then: Deactivate Zammad User
  10. Then: Get Contacts from Entra
  11. Then: Entra Contacts
  12. Check: Filter contacts if needed
  13. If yes: Zammad Univeral User Object

You can launch this integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.