Scriptera
Elastic Security and Microsoft Outlook automations
Ready-made scenarios where Elastic Security and Microsoft Outlook work for you: pick one — a copy appears in your account and runs on its own.
15 scenarios
- Important Microsoft Outlook emails become Elastic Security tasks
- Contacts from Microsoft Outlook into Elastic Security audiences
- New Microsoft Outlook contacts — into Elastic Security audiences
- Customer emails become support tickets with a spreadsheet log
- Support emails become tickets with a priority attached
- Stuck tickets, followed up automatically
- Find your mobile app's build-time hotspots
- A summary of support tickets — topics and customer mood
- Customer feedback from every channel, turned into themes and tasks
- Support metrics from two systems — in one weekly report
- Support ticket replies drawn from your own FAQ list
- Security alert enrichment with threat context — automated
- Voice of the customer from every channel: collected, clustered, acted on
- Payment issue handling: a reply to the customer, an escalation to the team
- AI support across every channel, grounded in your docs
