Freshdesk and Slack automations

Ready-made scenarios where Freshdesk and Slack work for you: pick one — a copy appears in your account and runs on its own.

43 scenarios

A daily weather forecast in your Slack
Unassigned support tickets — as a list in Slack
A daily birthday reminder to your messenger
Chat messages — into support tickets
Support tickets — as a thread in your team chat
Lead scoring and routing: hot leads straight to sales
Early churn-risk detection from Zendesk tickets
Inbound leads scored, with alerts and draft replies for the hot ones
New-lead handling: CRM entry, team alert and reminder
High-value lead alerts — to chat, sheet and calendar
Client onboarding from a single form: folder, contact, channel, tasks
A support ticket digest — every morning
Scoring and routing leads from form submissions
Business card into your address book with one photo
Client renewal reminders — ahead of time
Capture and route leads from every channel
Re-engage stalled leads with a ready-made email
Ticket triage and escalation with response-time control
Score event RSVPs and route them to sales
Client onboarding from a questionnaire: project, tasks, channel, email, CRM
Alerts for customers losing interest: to the rep, into a task, and by email
Website leads — enrichment, scoring and routing to CRM
Customer feedback from every channel, turned into themes and tasks
Automatic follow-ups for prospects who went quiet
A summary of support tickets — topics and customer mood
Re-engaging quiet clients — weekly, without manual tracking
Invoices from email into accounting, with approval
Support metrics from two systems — in one weekly report
Tell customers their bug is fixed — the moment the issue closes
Morning reminders of birthdays and name days
SLA monitoring that warns before a ticket breaches
Incoming lead sorting and routing — automatically
Payment issue handling: a reply to the customer, an escalation to the team
Voice of the customer from every channel: collected, clustered, acted on
Auto-booking demos for high-intent leads
Lead verification, enrichment and sorting — automatically
Meeting recording → tasks, a client email and an updated CRM record
A requirements doc that keeps itself current
Feedback triage and customer replies — automatically
Every sale — logged, a ping to you and a thank-you to the buyer
A client quote right from your chat — describe the order in words
An AI assistant over your CRM in any messenger
AI support across every channel, grounded in your docs