Scriptera
Freshdesk and WhatsApp Business Cloud automations
Ready-made scenarios where Freshdesk and WhatsApp Business Cloud work for you: pick one — a copy appears in your account and runs on its own.
61 scenarios
- New messages in WhatsApp Business Cloud — Tickets in Freshdesk
- New messages in WhatsApp Business Cloud — Updating contacts in Freshdesk
- New messages in WhatsApp Business Cloud — Updating tickets in Freshdesk
- New messages in WhatsApp Business Cloud — Contacts in Freshdesk
- Found: files in WhatsApp Business Cloud — Contacts in Freshdesk
- Updated tickets in freshdesk — Sending messages in WhatsApp Business Cloud
- New contacts in Freshdesk — Uploading media files in WhatsApp Business Cloud
- New contacts in Freshdesk — Sending messages in WhatsApp Business Cloud
- New messages in WhatsApp Business Cloud — Tickets in Freshdesk
- Deleted contacts in Freshdesk — Sending messages in WhatsApp Business Cloud
- New messages in WhatsApp Business Cloud — Deleting contacts in Freshdesk
- New messages in WhatsApp Business Cloud — Contacts in Freshdesk
- Updated contacts in Freshdesk — Sending messages in WhatsApp Business Cloud
- New form responses in Formstack — Sending messages in WhatsApp Business Cloud
- Updated tickets in Freshdesk — Sending messages in WhatsApp Business Cloud
- New tickets in Freshdesk — Sending messages in WhatsApp Business Cloud
- New attendees in eventbrite — Sending messages in WhatsApp Business Cloud — variant 2
- New messages in WhatsApp Business Cloud — Contacts in Freshdesk
- New messages in WhatsApp Business Cloud — Updating contacts in Freshdesk
- New messages in WhatsApp Business Cloud — Tickets in Freshdesk — variant 3
- Deleted contacts in Freshdesk — Sending messages in WhatsApp Business Cloud
- Unassigned support tickets — as a list in WhatsApp Business Cloud
- From WhatsApp Business Cloud through Freshdesk — the answer back to WhatsApp Business Cloud
- New CRM contacts — enrichment and alert
- Emails from mailgun — as tickets in Freshdesk and an alert in WhatsApp Business Cloud
- Urgent messages from WhatsApp Business Cloud — into Telegram and Zendesk
- A daily birthday reminder to your messenger
- Chat messages — into support tickets
- Early churn-risk detection from Freshdesk tickets
- Lead scoring and routing: hot leads straight to sales
- Inbound leads scored, with alerts and draft replies for the hot ones
- New-lead handling: CRM entry, team alert and reminder
- Client onboarding from a single form: folder, contact, channel, tasks
- High-value lead alerts — to chat, sheet and calendar
- A support ticket digest — every morning
- Business card into your address book with one photo
- Scoring and routing leads from form submissions
- Client renewal reminders — ahead of time
- Capture and route leads from every channel
- Re-engage stalled leads with a ready-made email
- Score event RSVPs and route them to sales
- Shipping quotes delivered right in the customer chat
- Website leads — enrichment, scoring and routing to CRM
- A summary of support tickets — topics and customer mood
- Automatic follow-ups for prospects who went quiet
- Re-engaging quiet clients — weekly, without manual tracking
- Invoices from email into accounting, with approval
- Support metrics from two systems — in one weekly report
- SLA monitoring that warns before a ticket breaches
- Tell customers their bug is fixed — the moment the issue closes
- Morning reminders of birthdays and name days
- Incoming lead sorting and routing — automatically
- Payment issue handling: a reply to the customer, an escalation to the team
- Lead verification, enrichment and sorting — automatically
- Meeting recording → tasks, a client email and an updated CRM record
- A requirements doc that keeps itself current
- Feedback triage and customer replies — automatically
- Every sale — logged, a ping to you and a thank-you to the buyer
- A client quote right from your chat — describe the order in words
- An AI assistant over your CRM in any messenger
- AI support across every channel, grounded in your docs
