Scriptera
Freshservice and ServiceNow automations
Ready-made scenarios where Freshservice and ServiceNow work for you: pick one — a copy appears in your account and runs on its own.
14 scenarios
- Chat messages — into support tickets
- Multilingual product descriptions — from the photo
- Customer emails become support tickets with a spreadsheet log
- Clean-background product photos — straight to the store
- Early churn-risk detection from Zendesk tickets
- Support emails become tickets with a priority attached
- Stuck tickets, followed up automatically
- On-model product photos without a photoshoot — for every item
- Blog articles for your store's products — one for each
- Blog articles from store products — a draft for each
- Customer feedback from every channel, turned into themes and tasks
- Support metrics from two systems — in one weekly report
- SLA monitoring that warns before a ticket breaches
- Voice of the customer from every channel: collected, clustered, acted on
