Scriptera
Freshservice and Telegram automations
Ready-made scenarios where Freshservice and Telegram work for you: pick one — a copy appears in your account and runs on its own.
16 scenarios
- Unassigned support tickets — as a list in Telegram
- Chat messages — into support tickets
- Support tickets — as a thread in your team chat
- Low-stock alerts — in advance
- Early churn-risk detection from Zendesk tickets
- A chat advisor bot with memory and a live catalog
- Import products into your store from a sheet with SEO copy
- A support ticket digest — every morning
- Ticket triage and escalation with response-time control
- Low-stock monitoring for your store, with priority alerts
- A summary of support tickets — topics and customer mood
- Support metrics from two systems — in one weekly report
- SLA monitoring that warns before a ticket breaches
- Payment issue handling: a reply to the customer, an escalation to the team
- A requirements doc that keeps itself current
- AI support across every channel, grounded in your docs
