Freshworks CRM and SMSC.ru automations

Ready-made scenarios where Freshworks CRM and SMSC.ru work for you: pick one — a copy appears in your account and runs on its own.

128 scenarios

A booked meeting — a CRM task and a reminder
Incident alerts — to everyone, everywhere at once
Website leads greeted — email, CRM, team alert
A daily birthday reminder to your messenger
A form request — a tracker task and a team alert
Form leads straight into the CRM
Route each new order into your CRM, invoices, and mailing list
A form request into a tracker issue
Support email sorts itself and becomes tasks
A daily overdue-tasks report in your inbox
All work accounts for a new hire from one form
A weekly leads-and-deals report — to your messenger
The sprint report — it goes out to stakeholders on its own
A landing-page lead — into CRM, a task and chat at once
Meeting notes turned into tasks and a summary
A task and an alert on every deal move in your CRM
Which channel brings deals — a per-source breakdown in smscRu
Unpaid-invoice control: task and email — on their own
Candidate shortlisting, emails and screening tasks
Urgent tasks that don't stall
Leads scored and routed to a rep — straight from the form
Lead scoring and routing: hot leads straight to sales
Automatic bug triage: priority, ticket, team alert
Enriching leads with contacts — drop a sheet, get a filled CRM
Inbound leads scored, with alerts and draft replies for the hot ones
Onboarding a hire from a form: chats, a task and access
Win back abandoned Shopify carts by email and in CRM
A prospect list with contacts — automatically
A personalized sales proposal from a table row, ready and sent
A morning task plan from Freshworks CRM to smscRu
Requests from Notion — into Freshworks CRM tasks with a team notice
Customer-feedback triage with tickets — automatically
Meeting notes — into tasks, participant emails and a summary
Fast-track VIP support tickets — instant task and alert
Incoming messages routed to the right team
New-lead handling: CRM entry, team alert and reminder
Monitoring your sites' certificate expiry
Instant reply to a property inquiry with matched listings
Time-based invoices and missing-hours reminders in one run
Tickets prioritized by importance, tasks created for you
An idea from your notes into a ready plan to approve
Lead verification and CRM sync — straight from a JotForm form
A morning briefing of today's tasks in your chat
A daily sprint and time-tracking report, by email
Smart auto-replies to routine emails
Stuck tickets, followed up automatically
Data-load failure monitoring with tasks and alerts
Open-house visitors into your CRM and into an email, right after the visit
Bug reports turned into proper tickets
Site status alerts with a screenshot — to your messenger
A follow-up email after a canceled meeting — automatically
Urgent tickets become tasks and an instant team alert
Properties with owner contacts — daily to your CRM and email
Client onboarding from a single form: folder, contact, channel, tasks
Customer escalations found automatically and routed to the team
Interview bookings — call, task and emails assembled automatically
Sales cycle analysis and recommendations — automatic
High-value lead alerts — to chat, sheet and calendar
Team-capacity tracking with over-allocation alerts
A daily briefing by email: tasks and meetings in one message
Contract renewal reminders: an email to the client, a task for the rep
New-issue triage: task, notification, reply to the author, and a logged row
Polite candidate rejections sent by email, with the task closed
Scoring and routing leads from form submissions
Smart support triage with Freshworks CRM
Payment dispute alerts with automatic task creation
Capture and route leads from every channel
Release notes, a QA task and team alerts — straight from a version tag
Stock sentiment from social media — into tasks and alerts
Cold outreach with personal emails and CRM logging
Client renewal reminders — ahead of time
Meeting attendance: a log, the late list and a summary in your chat
Critical bugs from testing escalated straight to tickets and engineering chat
Automatic follow-ups on stalled deals
A daily launch digest — with a task for each notable one
Error-log watch with automatic tickets
Collect client reviews and summarize them to chat automatically
A daily numbers summary — to chat and email
Re-engage stalled leads with a ready-made email
Failed-login detection with tickets and alerts
A sales leaderboard with a personal word to the team — automatically
B2B prospect search and personal outreach — on autopilot
Score event RSVPs and route them to sales
Cross-tool task dependencies, reconciled every night
Data-quality watch that alerts only on real issues
Client onboarding from a questionnaire: project, tasks, channel, email, CRM
CRM deals synced to a sheet, with a daily email summary
Website leads — enrichment, scoring and routing to CRM
A competitor cheat sheet right in the Freshworks CRM deal card
Turn security-scanner findings into tasks — no duplicates
Re-engaging quiet clients — weekly, without manual tracking
Website lead scoring — a task for the rep only on the strong ones
Client onboarding after a won deal
Tasks and a recap email after a meeting — from one yes
Incident response — ticket, alert, and report in seconds
Catch churning customers early: record updated, task created, team alerted
Automatic follow-ups for prospects who went quiet
Content ideas from your audience's real pain points
Invoices from email into accounting, with approval
Call summaries, tasks and follow-ups, automatically