Scriptera
Gmail and Zammad automations
Ready-made scenarios where Gmail and Zammad work for you: pick one — a copy appears in your account and runs on its own.
16 scenarios
- Customer emails become support tickets with a spreadsheet log
- Onboarding event attendees — on autopilot
- All work accounts for a new hire from one form
- Support emails become tickets with a priority attached
- Stuck tickets, followed up automatically
- A brief on the counterpart's company before a call
- Morning briefs for your meetings — who and where from
- A brief on the person and their company before a call
- Customer feedback from every channel, turned into themes and tasks
- A summary of support tickets — topics and customer mood
- A knowledge base from support tickets — automatically
- Support ticket replies drawn from your own FAQ list
- Support metrics from two systems — in one weekly report
- Voice of the customer from every channel: collected, clustered, acted on
- Payment issue handling: a reply to the customer, an escalation to the team
- AI support across every channel, grounded in your docs
