Scriptera
Microsoft Outlook and Omnidesk automations
Ready-made scenarios where Microsoft Outlook and Omnidesk work for you: pick one — a copy appears in your account and runs on its own.
17 scenarios
- Contacts from Microsoft Outlook into Omnidesk audiences
- New Microsoft Outlook contacts — into Omnidesk audiences
- Customer emails become support tickets with a spreadsheet log
- Onboarding event attendees — on autopilot
- All work accounts for a new hire from one form
- Support emails become tickets with a priority attached
- Stuck tickets, followed up automatically
- Morning briefs for your meetings — who and where from
- A brief on the counterpart's company before a call
- A brief on the person and their company before a call
- A summary of support tickets — topics and customer mood
- A knowledge base from support tickets — automatically
- Support ticket replies drawn from your own FAQ list
- Support metrics from two systems — in one weekly report
- Security alert enrichment with threat context — automated
- Payment issue handling: a reply to the customer, an escalation to the team
- AI support across every channel, grounded in your docs
