Scriptera
Omnidesk and TheHive 5 automations
Ready-made scenarios where Omnidesk and TheHive 5 work for you: pick one — a copy appears in your account and runs on its own.
9 scenarios
- Customer tickets into team tasks
- Support tickets — into dev tasks
- Support tickets — straight into dev tasks
- All work accounts for a new hire from one form
- Fast-track VIP support tickets — instant task and alert
- Stuck tickets, followed up automatically
- Urgent tickets become tasks and an instant team alert
- Ticket triage and escalation with response-time control
- Support metrics from two systems — in one weekly report
