Scriptera
ServiceNow and Zendesk automations
Ready-made scenarios where ServiceNow and Zendesk work for you: pick one — a copy appears in your account and runs on its own.
13 scenarios
- Chat messages — into support tickets
- Customer emails become support tickets with a spreadsheet log
- Bug reports from support — collected into one table
- Early churn-risk detection from Zendesk tickets
- CRM company and task from a form submission
- Support emails become tickets with a priority attached
- Stuck tickets, followed up automatically
- Customer feedback from every channel, turned into themes and tasks
- All support tickets in one live spreadsheet
- Support metrics from two systems — in one weekly report
- A knowledge base from support tickets — automatically
- SLA monitoring that warns before a ticket breaches
- Voice of the customer from every channel: collected, clustered, acted on
