Scriptera
Usedesk and YCLIENTS automations
Ready-made scenarios where Usedesk and YCLIENTS work for you: pick one — a copy appears in your account and runs on its own.
11 scenarios
- Updated tickets in Usedesk — Records in Yclients
- New records in Yclients — Tickets in Usedesk
- Gauging callers' mood and personalized texts through twilio
- Urgent messages from Telegram — into Telegram and Usedesk
- Chat messages — into support tickets
- Customer emails become support tickets with a spreadsheet log
- Early churn-risk detection from usedesk tickets
- Support emails become tickets with a priority attached
- Stuck tickets, followed up automatically
- Support metrics from two systems — in one weekly report
- SLA monitoring that warns before a ticket breaches
