Scriptera
Zammad automations
Ready-made scenarios where Zammad works for you: pick one — a copy appears in your account and runs on its own.
58 scenarios
- A new meeting creates a new record in your CRM
- Security incident cases, managed by the scenario
- Unassigned support tickets — as a list in Telegram
- A list of open tickets for the team — every morning before standup
- Store orders and support tickets — always in sync
- Customer tickets into team tasks
- Support tickets — into dev tasks
- Support tickets — straight into dev tasks
- Chat messages — into support tickets
- Assign customers to companies by email domain — automatically
- Support tickets — as a thread in your team chat
- Reset every helpdesk user's roles to your default set
- Customer emails become support tickets with a spreadsheet log
- Onboarding event attendees — on autopilot
- Checking postal addresses in your client base
- All work accounts for a new hire from one form
- Bug reports from support — collected into one table
- Early churn-risk detection from Zendesk tickets
- Auto-tagging of support tickets
- Support tickets — into the customer's card on their own
- CRM company and task from a form submission
- Enrich Agile CRM company records with official registry data
- Support emails become tickets with a priority attached
- Support users always match the company directory
- Fast-track VIP support tickets — instant task and alert
- Stuck tickets, followed up automatically
- Zammad tickets straight to the right Pipedrive owner
- Urgent tickets become tasks and an instant team alert
- Support system users — always in step with your directory
- Hiring spikes at your accounts — straight to team chat
- Export Zammad users and organizations to Excel
- Full company records in your CRM, from a domain list
- A support ticket digest — every morning
- A brief on the counterpart's company before a call
- Morning briefs for your meetings — who and where from
- A daily access check: two-factor and stale keys
- Enrich leads and get alerts on strong ones
- Ticket triage and escalation with response-time control
- Ticket comments — onto the client's CRM card automatically
- A brief on the person and their company before a call
- A summary of support tickets — topics and customer mood
- Customer feedback from every channel, turned into themes and tasks
- All support tickets in one live spreadsheet
- A knowledge base from support tickets — automatically
- Support metrics from two systems — in one weekly report
- Support ticket replies drawn from your own FAQ list
- SLA monitoring that warns before a ticket breaches
- Security alert enrichment with threat context — automated
- Payment issue handling: a reply to the customer, an escalation to the team
- Voice of the customer from every channel: collected, clustered, acted on
- Full support-desk reach for your AI helper
- Company lists loaded into your CRM: no duplicates, enriched, approved
- A requirements doc that keeps itself current
- Response to a leaked access key — deactivate and lock down
- Full Zammad CRM control for your AI assistant
- A website-chat bot from your knowledge base, watched by the team
- AI support across every channel, grounded in your docs
- Guest-access hygiene — with sponsor warnings and an audit log
