Tell customers their bug is fixed — the moment the issue closes

The moment a bug moves to Done, the scenario finds the customer, sends the email, comments on the issue, updates the CRM record and notifies the team. Every event is logged to a sheet.

  • Customers hear about the fix within the hour, not next week
  • No duplicate notifications for the same bug
  • A comment on the issue shows the customer has been told
  • If no contact exists, the team gets a follow-up alert instead of silence
Jira
Set it upScriptera

How it works

To get Gmail notifications in SyncroMSP, you don't need a developer: a ready-made scenario watches events and sends messages for you.

  1. Starts when: Jira Trigger
  2. Check: Filter: Bug Resolved?
  3. If yes: Normalize & Enrich Payload
  4. Then: Deduplication Check
  5. Check: Already Processed?
  6. If yes: Has Customer Email?
  7. If yes: Get Jira Issue Details
  8. Check: Merge Jira + HubSpot Data
  9. Then: Merge Data & Build Templates
  10. Then: Send Gmail to Customer
  11. Then: Add Jira Comment
  12. Then: Create/Update HubSpot Contact
  13. Then: Log HubSpot Note
  14. Then: Slack Team Notification
  15. Then: Log to Google Sheets
  16. If yes: Search HubSpot Contact
  17. If no: Log: No Email Found
  18. Then: Alert: Manual Follow-Up

You can launch this Gmail + SyncroMSP integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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