The customer's order right inside the support ticket — no manual lookup

The scenario picks up each new ticket, matches the customer's order by email, writes the details and tags into the ticket and sends a confirmation if the order is already complete.

  • The agent sees the order the moment they open the ticket
  • Matching is by email — no guessing from surnames
  • Order-status tags are applied automatically
  • A confirmation for completed orders goes out on its own
Zendesk
Set it upScriptera

How it works

To connect Unleashed Software and Gmail, you don't need a developer: a ready-made scenario links them in minutes.

  1. Starts when: Zendesk – New Ticket Trigger
  2. Then: Zendesk – Fetch Ticket Requester
  3. Then: WooCommerce – Fetch Recent Orders
  4. Check: Match Customer Email (Zendesk vs Woo)
  5. If yes: Generate Zendesk Tags from Order Status
  6. Then: Prepare Ticket Update Payload
  7. Then: Zendesk – Update Ticket with Order Details
  8. Check: Check Order Status = Completed
  9. If yes: Send Order Confirmation Email

You can launch this Unleashed Software + Gmail integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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