The latest incidents in your messenger — on a command

On a command in your messenger the scenario fetches fresh incidents from the system, lays out a list of the latest and sends it to a DM or a channel.

  • Incidents right in your work chat
  • Called with a simple command
  • The latest on top, in a neat list
  • No need to log into the system
Webhook
Set it upScriptera

How it works

To connect monq and devino, you don't need a developer: a ready-made scenario links them in minutes.

  1. Starts when: Webhook
  2. Then: Parse Webhook
  3. Check: Route Message
  4. If yes: Respond to Slack Webhook
  5. Then: ServiceNow Modal
  6. If no: Close Modal Popup
  7. Then: ServiceNow
  8. Check: Were Incidents Found?
  9. If yes: Sort by Most Recent
  10. Then: Retain First 5 Incidents
  11. Check: Loop Over Items
  12. Then: Concatenate Incident Details
  13. Then: Format Slack Message
  14. Check: Was a Channel Selected?
  15. If yes: Channel - Send Matching Incidents
  16. If no: DM - Send Matching Incidents
  17. Then: Format Incident Details
  18. If no: No Matches - Was a Channel Selected?
  19. If yes: Channel - Notify User no Incidents Matched
  20. If no: DM - Notify User no Incidents Matched
  21. If no: Send 200

You can launch this monq + devino integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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