The right customer on tickets from forwarded emails — automatically

When a Taiga ticket is created from a forwarded email, the scenario finds the real customer and sets them as the reporter instead of the support inbox.

  • The reporter is the real customer
  • A new customer is created for you
  • Works with forwarded emails
  • No manual ticket edits
Jira
Set it up for yourselfScriptera

How it works

To create records from Taiga without manual input, use a ready-made scenario.

  1. Starts when: Jira Trigger1
  2. Check: Filter Forwarding Emails
  3. If yes: Set Description Variable
  4. Then: Parse Details From Description
  5. Then: Search for Existing Customer
  6. Check: If Customer Exists
  7. If yes: Update Reporter (Existing Customer)
  8. If no: Create Customer1
  9. Then: Update Reporter (New Customer)

You can launch this integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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