Tickets from email and forms — into one stream

The scenario gathers tickets from email and your site, tags topic and urgency, sends an auto-reply and notifies the team.

  • All tickets in one stream
  • Topic and urgency tagged automatically
  • An auto-reply where possible
  • A team notification in chat
Email Trigger (IMAP)WebhookSlack
Set it upScriptera

How it works

To get Gmail notifications in botHelp, you don't need a developer: a ready-made scenario watches events and sends messages for you.

  1. Starts when: Web Form Webhook
  2. Check: Merge
  3. Then: Normalize Messages
  4. Then: Categorize & Prioritize
  5. Check: Check Auto-Response
  6. If yes: Generate Auto-Response
  7. Then: Send Auto-Response
  8. Then: Notify Slack
  9. Then: Store in CRM
  10. Then: Log Success
  11. Starts when: Webhook Response
  12. Then: Error Handler
  13. Then: Notify Error to Slack
  14. Then: Email Trigger

You can launch this Gmail + botHelp integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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