Tracking customer sentiment across support tickets

The scenario gauges the sentiment of support tickets with AI and alerts the team when the mood on a ticket turns worse.

  • AI gauges the sentiment of tickets
  • Tracks the mood shift on each ticket
  • Alerts when it turns negative
  • Doesn't repeat the same notifications
GraphQL
Set it up for meScriptera

How it works

To get Airtable notifications in mangoOffice, you don't need a developer: a ready-made scenario watches events and sends messages for you.

  1. Starts when: Airtable Trigger
  2. Check: Sentiment Transition
  3. If yes: Deduplicate Notifications
  4. Then: Report Issue Negative Transition
  5. Then: Issues to List
  6. Then: Sentiment over Issue Comments
  7. Then: Combine Sentiment Analysis
  8. Check: For Each Issue...
  9. Then: Copy of Issue
  10. Then: Get Existing Sentiment
  11. Then: Update Row
  12. Then: OpenAI Chat Model
  13. Then: Fetch Active Linear Issues
  14. Starts when: Schedule Trigger

You can launch this Airtable + mangoOffice integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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