Unassigned support tickets — as a list in Twake

On a schedule the scenario collects new and open unassigned tickets from Zammad and posts them as a list with links to Twake.

  • A scheduled check of Zammad
  • Only tickets with no assignee
  • Subject and link for each ticket
  • The list straight to a Twake channel
Set it up for yourselfScriptera

How it works

Automating Twake and Zammad takes no code: a ready-made scenario does the routine for you.

  1. Starts when: On clicking 'execute'
  2. Then: Zendesk
  3. Then: Function
  4. Then: Slack
  5. Starts when: Cron

You can launch this Twake + Zammad integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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