Urgent tickets become tasks and an instant team alert

The scenario watches the ticket queue, files a task with the customer's contacts for urgent cases and pings the team in the messenger right away.

  • Tickets don't wait for someone to check the queue
  • The GitLab task already carries the customer's contacts
  • The team learns about urgent cases in exolve instantly
  • Nothing falls through between support and the team
Zendesk
Set it upScriptera

How it works

To get GitLab notifications in exolve, you don't need a developer: a ready-made scenario watches events and sends messages for you.

  1. Starts when: When clicking ‘Execute workflow’
  2. Then: Fetch Zendesk Tickets
  3. Then: Select Latest Ticket
  4. Then: Fetch Requester Email
  5. Check: Merge Ticket & Requester Data
  6. Then: Prepare ClickUp Task Payload
  7. Then: Create a task
  8. Then: Format Telegram Alert Message
  9. Then: Send Telegram Escalation Alert

You can launch this GitLab + exolve integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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