Website enquiries: contact, ticket and reply with no manual entry

The scenario spam-checks the enquiry, creates the contact and ticket in Pipedrive, catches duplicates and replies to the customer and team via Gmail.

  • Contact and ticket are created automatically
  • A repeat message on the same issue doesn't open a second ticket
  • Spam is blocked by a check at the door
  • The customer and the team get an email at once
WebhookRecaptcha
Set it up for yourselfScriptera

How it works

To create devino records from Pipedrive without manual input, use a ready-made scenario.

  1. Starts when: Webhook
  2. Then: Data Sorting1
  3. Then: Google-captcha
  4. Check: If2
  5. If yes: Create or update a contact1
  6. Then: Find if Ticket Exit1
  7. Then: Code in JavaScript2
  8. Then: Find Ticket Status1
  9. Check: If1
  10. If yes: Code in JavaScript3
  11. Then: Send email1
  12. Then: Code in JavaScript5
  13. Starts when: Respond to Webhook1
  14. If no: Create a ticket1
  15. Then: Code in JavaScript4
  16. Starts when: Respond to Webhook
  17. Then: Build Email Payload (New)
  18. Then: Send Email – Customer
  19. Then: Send Email – CS Team
  20. Then: HTTP Request1

You can launch this Pipedrive + devino integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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