Your inbox as a lead desk: triage, urgency and a task per customer

The scenario reads incoming mail, filters out newsletters and notifications, judges the urgency of real requests, creates tasks for them and stores everything in the database.

  • Real requests are separated from newsletters automatically
  • Urgent mail bubbles up immediately; the rest gets its own deadline
  • Every request has a task, not a "I'll look at it later"
  • The full triage history lives in Postgres