A chatbot that hands off to a human — and never talks over them
The scenario answers the customer but knows when a human is needed: it calls an agent, marks the conversation as handed over and stays quiet while they work. Duplicate messages are never processed twice.
- The bot goes quiet the moment a human joins
- Handoff is triggered by what the message actually says
- Duplicate messages are never handled twice
- Every conversation's status is visible in the sheet
Google Sheets
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