All customer inquiries in one place — from email and web forms

The scenario gathers inquiries from Gmail and your web form, saves them to AWS DynamoDB, sorts them by priority in WhatsApp Business Cloud and sends the customer an auto-reply.

  • Inquiries from email and web in one place
  • Urgent ones flagged in WhatsApp Business Cloud
  • Everything saved to AWS DynamoDB
  • An instant auto-reply to the customer
Email Trigger (IMAP)Webhook
Set it up for yourselfScriptera

How it works

To pass leads from AWS DynamoDB to WhatsApp Business Cloud automatically, use a ready-made scenario — no manual copying, no lost leads.

  1. Starts when: Webhook - Web Form
  2. Then: Parse Webhook Data
  3. Check: Merge Inquiries
  4. Check: Route by Inquiry Type
  5. If yes: Save to Google Sheets
  6. If no: Notify Urgent - Slack
  7. If no: Notify General - Slack
  8. Then: Send Auto-Reply Email
  9. Then: Email Trigger
  10. Then: Extract Email Content
  11. Then: Parse Email Data

You can launch this AWS DynamoDB + WhatsApp Business Cloud integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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