Approve customer replies from chat — sent, logged, and the ticket updated

The scenario catches a button press in chat, finds the ticket in таблица, and either sends the reply to the customer via Gmail or marks the ticket as rejected or needing edits.

Nothing reaches the customer until a human clicks
The decision is logged into the ticket sheet immediately
The chat message updates — no accidental double-clicks
Three outcomes: approve, needs edit, reject

Webhook

Google Sheets

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