Scriptera
Affinity + Gmail scenarios — Customer Support
Ready-made scenarios where Affinity and Gmail work together: pick one — a copy appears in your account and runs on its own.
40 scenarios
- Updated companies in Affinity — Conversations in Gmail
- New files in Affinity — Sending conversations in Gmail
- New records in Affinity — Finding conversations in Gmail
- New records in Affinity — Sending conversations in Gmail
- Updated contacts in Affinity — Conversations in Gmail
- New companies in Affinity — Conversations in Gmail
- New records in Affinity — Conversations in Gmail
- New companies in Affinity — Sending conversations in Gmail
- New contacts in Affinity — Conversations in Gmail
- New records in Affinity — Conversations in Gmail
- Website enquiry intake — a ticket log and an instant reply
- Sorting customer feedback by category with alerts
- Auto-replies to customer emails with case history
- Support email triage: category, priority, a ticket and alerts for the critical ones
- Routing incoming requests to the right department
- Instant property answers in the messenger — with hot buyers passed to an agent
- Email and form requests in one stream, prioritised and auto-answered
- Tickets prioritized by importance, tasks created for you
- Inbound call triage: substance, urgency and a row in your sheet
- Requests from messenger and email in one stream — with priority
- Data-privacy complaint handling: register, reply, notify
- Support inbox triage: urgent to the team, routine answered automatically
- Collect client reviews and summarize them to chat automatically
- An FAQ base that grows itself from your support emails
- Support triage by urgency, done automatically
- Form feedback sorts itself: tasks, table, alerts
- Sales call analysis that updates the CRM for you
- Smart triage and replies for form inquiries
- Sales call breakdown: transcript, lead status, task
- Customer feedback from every channel, turned into themes and tasks
- Draft replies to website inquiries — ready on their own
- Tell customers their bug is fixed — the moment the issue closes
- Tickets: automatic triage by category and deadline reminders
- Customer feedback sorted into themes, tasks and a weekly report
- A satisfaction survey after every deal, with replies sorted
- Voice of the customer from every channel: collected, clustered, acted on
- Website enquiries: contact, ticket and reply with no manual entry
- Tester feedback triage: tickets, knowledge base and a reply to the author
- Meeting recording → tasks, a client email and an updated CRM record
- Feedback triage and customer replies — automatically
Any scenario from this collection can be launched in Scriptera: describe the task in plain words — it is built, launched and monitored for you.