Scriptera
Azure Cosmos DB and Zendesk automations — Customer Support
Ready-made scenarios where Azure Cosmos DB and Zendesk work for you (customer support): pick one — a copy appears in your account and runs on its own.
22 scenarios
- New tickets in Zendesk — Updating records in Azure Cosmos DB
- New actions in zendesk — Updating records in Azure Cosmos DB
- New users in Zendesk — Running apis in Azure Cosmos DB
- Updated tickets in Zendesk — Records in Azure Cosmos DB
- New tickets in Zendesk — Records in Azure Cosmos DB
- Found: groups in zendesk — Records in Azure Cosmos DB
- New tickets in Zendesk — Orders in Cdek
- Found: records in Azure Cosmos DB — Tickets in Zendesk
- New records in Azure Cosmos DB — Tickets in Zendesk
- Found: records in Azure Cosmos DB — Finding users in zendesk
- zendesk ticket answers by ChatGPT from a Azure Cosmos DB knowledge base
- Urgent messages from Telegram — into Telegram and Zendesk
- Chat messages — into support tickets
- Customer emails become support tickets with a spreadsheet log
- Bug reports from support — collected into one table
- Early churn-risk detection from Zendesk tickets
- Support emails become tickets with a priority attached
- Stuck tickets, followed up automatically
- All support tickets in one live spreadsheet
- Support metrics from two systems — in one weekly report
- A knowledge base from support tickets — automatically
- SLA monitoring that warns before a ticket breaches
