Scriptera
Baserow and Zendesk automations — Customer Support
Ready-made scenarios where Baserow and Zendesk work for you (customer support): pick one — a copy appears in your account and runs on its own.
21 scenarios
- New actions in zendesk — Updating records in Baserow
- New users in Zendesk — Running apis in Baserow
- New tickets in Zendesk — Updating records in Baserow
- New tickets in Zendesk — Records in Baserow
- Found: groups in zendesk — Records in Baserow
- Updated tickets in Zendesk — Records in Baserow
- New tickets in Zendesk — Orders in Cdek
- New records in Baserow — Tickets in Zendesk
- Urgent messages from Telegram — into Telegram and Zendesk
- Chat messages — into support tickets
- Customer emails become support tickets with a spreadsheet log
- Bug reports from support — collected into one table
- Early churn-risk detection from Zendesk tickets
- Support emails become tickets with a priority attached
- Stuck tickets, followed up automatically
- All support tickets in one live spreadsheet
- Customer feedback from every channel, turned into themes and tasks
- A knowledge base from support tickets — automatically
- Support metrics from two systems — in one weekly report
- SLA monitoring that warns before a ticket breaches
- Voice of the customer from every channel: collected, clustered, acted on
