Brevo automations — Customer Support

Ready-made scenarios where Brevo works for you (customer support): pick one — a copy appears in your account and runs on its own.

104 scenarios

Support emails — into tickets automatically
A breakdown of client feedback and a ready post from each
Support emails, summarized into your messenger
Collect guest feedback into a sheet, with team alerts
Website enquiry intake — a ticket log and an instant reply
Support email sorts itself and becomes tasks
A form request into a tracker issue
Auto-replies to enquiry emails
Customer emails become support tickets with a spreadsheet log
Customer testimonials filed straight into the contact record
Support auto-replies from your own knowledge base — over email
Ready marketing quotes from customer feedback
Sorting customer feedback by category with alerts
Auto-replies to support emails from your knowledge base
New app reviews — emailed the moment they appear
Voice support that answers and books appointments
Sorting and routing incoming email — on its own
Support from chat and email in one place
Support email triage: category, priority, a ticket and alerts for the critical ones
Triaged support: replies and bug tickets
Support emails become tickets with a priority attached
Breaking down client calls and routing them to the right people
Automatic triage of support emails
Instant property answers in the messenger — with hot buyers passed to an agent
Routing incoming requests to the right department
Email and form requests in one stream, prioritised and auto-answered
Customer sentiment analysis in your CRM — an email on negatives
All customer inquiries in one place — from email and web forms
Collect testimonials, analyse them and thank the customer
Customer emails answered from your knowledge base
Tickets prioritized by importance, tasks created for you
Reviews and ready draft replies — in your inbox every morning
Subscription retention — the email lands before the cancellation
Call quality scoring with coaching feedback emailed to the agent
Win-back emails to lapsed customers — personal, on-brand, every day
Auto-reply to routine customer emails
Tickets from email and forms — into one stream
Stuck tickets, followed up automatically
Inbound call triage: substance, urgency and a row in your sheet
Support tickets sorted by topic — counted and summarized to email
Upsell signals from support tickets
A personal reply to every webinar attendee, automatically
Requests from messenger and email in one stream — with priority
Smart support triage with amoCrm
Data-privacy complaint handling: register, reply, notify
Email replies with the client's history in mind — with your approval
Feedback requests sent the moment a ticket is closed
Feedback triage: angry to chat, questions answered, ideas filed
Churn risk scored from activity — with a different action for each level
Customer email replies — grounded in your knowledge base
Support replies from your knowledge base — as a draft in Brevo
Support performance report with SLA — by email
An FAQ base that grows itself from your support emails
Sales call analysis that updates the CRM for you
Support triage by urgency, done automatically
Satisfaction surveys after tickets close — automatic
Form feedback sorts itself: tasks, table, alerts
Sales call breakdown: transcript, lead status, task
A chat support bot with email notifications
Smart triage and replies for form inquiries
Tenant complaints: triage, technician dispatch, acknowledgement and SLA tracking
Draft email replies from your knowledge base
A summary of support tickets — topics and customer mood
Support chat: AI answers, hard cases go to a live agent
A knowledge base from support tickets — automatically
Support metrics from two systems — in one weekly report
An AI chat on your site: answers visitors and books appointments
Support ticket replies drawn from your own FAQ list
Support emails into Jira tickets with an AI reply
Tell customers their bug is fixed — the moment the issue closes
Reply to customer emails from your own documents — automatically
Tickets: automatic triage by category and deadline reminders
An AI support bot in the messenger with booking and emails
Email support that answers itself and learns
Customer feedback sorted into themes, tasks and a weekly report
Payment issue handling: a reply to the customer, an escalation to the team
Website enquiries: contact, ticket and reply with no manual entry
A full new-client welcome after the form
Support tickets turned into a prioritized engineering backlog
Feedback from every channel into a prioritized queue
Approve customer replies from chat — sent, logged, and the ticket updated
Questions about your documents — from any channel
Inbox triage and draft replies to common questions
Ecommerce support that answers from your own policies and catalog
Knowledge-base support auto-replies with escalation
Support replies drafted automatically, tuned to the customer's region
Email replies — from your own knowledge base
A customer feedback report with insights and charts
Tester feedback triage: tickets, knowledge base and a reply to the author
AI support in your messenger, built on your own materials
Maintenance tickets: contractor matched by area, dispatched, duplicates caught
Meeting recording → tasks, a client email and an updated CRM record
Customer retention: churn signals and personal outreach
Support email replies from your own knowledge base
An email auto-responder that learns from your corrections
Feedback triage and customer replies — automatically
Handing the conversation from bot to human — when the client asks
Signups, support and billing — run by one assistant
Messenger support: answers from your knowledge base, calls a human in time
AI-powered SMS support — with escalation and follow-ups