Brevo and Microsoft Excel 365 automations — Customer Support

Ready-made scenarios where Brevo and Microsoft Excel 365 work for you (customer support): pick one — a copy appears in your account and runs on its own.

10 scenarios

Voice support that answers and books appointments
Automatic triage of support emails
Feedback requests sent the moment a ticket is closed
Support replies from your knowledge base — as a draft in Brevo
Support ticket replies drawn from your own FAQ list
Inbox triage and draft replies to common questions
Knowledge-base support auto-replies with escalation
A customer feedback report with insights and charts
AI support in your messenger, built on your own materials
Messenger support: answers from your knowledge base, calls a human in time