Scriptera
Calltouch automations — Customer Support
Ready-made scenarios where Calltouch works for you (customer support): pick one — a copy appears in your account and runs on its own.
49 scenarios
- Form feedback sorted into sheets — positive and negative
- Product feedback — into a base, the important ones into tasks
- Website enquiry intake — a ticket log and an instant reply
- Chat messages — into support tickets
- A tagged Q&A database built through a form
- Business review replies with a ready draft
- Sorting customer feedback by category with alerts
- Auto-replies to customer emails with case history
- Early churn-risk detection from Zendesk tickets
- Support email triage: category, priority, a ticket and alerts for the critical ones
- Form feedback turned into tasks across your trackers
- Instant property answers in the messenger — with hot buyers passed to an agent
- Routing incoming requests to the right department
- Collecting positive customer reviews
- Email and form requests in one stream, prioritised and auto-answered
- A site chat that gathers leads — AI answers and contacts into a sheet
- Call transcripts — straight into your spreadsheet and base
- Tickets prioritized by importance, tasks created for you
- Collect customer ratings with a star-rating form
- Call analysis: an unhappy client pings the manager immediately
- Inbound call triage: substance, urgency and a row in your sheet
- A messenger assistant for text and voice — with memory
- Round-the-clock answers to hotel guests, in their own language
- A wall of love: positive reactions logged and shared with the team
- Support inbox triage: urgent to the team, routine answered automatically
- Data-privacy complaint handling: register, reply, notify
- Instant call breakdown: objections, risks and the next step
- Requests from messenger and email in one stream — with priority
- Take orders in chat, logged straight to a table
- Collect client reviews and summarize them to chat automatically
- A weekly breakdown of your team's calls — details in a sheet, summary in chat
- A call recording becomes a CRM note and a follow-up task
- AI dish recommendations for every order in the messenger
- Support triage by urgency, done automatically
- Sales call analysis that updates the CRM for you
- An FAQ base that grows itself from your support emails
- Form feedback sorts itself: tasks, table, alerts
- Sales call breakdown: transcript, lead status, task
- In-stock replies to DMs — on their own
- Automatic support-ticket quality scoring
- Draft replies to website inquiries — ready on their own
- Marketing insights from sales calls — in your knowledge base
- Sales call reviews with coaching for your reps
- SLA monitoring that warns before a ticket breaches
- A satisfaction survey after every deal, with replies sorted
- Messenger support that also books the meeting, right in the chat
- A support bot that books clients and opens tickets
- Tester feedback triage: tickets, knowledge base and a reply to the author
- Feedback triage and customer replies — automatically
