Scriptera
Customer.io and Monica CRM automations — Customer Support
Ready-made scenarios where Customer.io and Monica CRM work for you (customer support): pick one — a copy appears in your account and runs on its own.
9 scenarios
- New SMS in Customer.io — Conversations in Monica CRM
- New emails in Customer.io — Conversations in Monica CRM
- New push notifications in customerIo — Conversations in Monica CRM
- Customer emails become support tickets with a spreadsheet log
- Support email triage: category, priority, a ticket and alerts for the critical ones
- Support emails become tickets with a priority attached
- Requests from messenger and email in one stream — with priority
- Support triage by urgency, done automatically
- Taking food orders in your messenger — into a table and calendar
