Scriptera
Discord and TheHive 5 automations — Customer Support
Ready-made scenarios where Discord and TheHive 5 work for you (customer support): pick one — a copy appears in your account and runs on its own.
35 scenarios
- New tickets in TheHive 5 — Updating channels in Discord
- New tickets in TheHive 5 — Members in Discord
- New tickets in TheHive 5 — Posts in Discord
- New tickets in TheHive 5 — Sending messages in Discord
- Found: tickets in theHiveProject — Members in Discord
- New messages in Discord — Tickets in TheHive 5
- New tickets in TheHive 5 — Sending messages in Discord
- Updated tickets in TheHive 5 — Sending messages in Discord
- New tickets in TheHive 5 — Sending messages in Discord
- New tickets in TheHive 5 — Sending messages in Discord
- New reactions in discord — Tickets in TheHive 5
- Updated roles in discord — Tickets in TheHive 5
- New tickets in TheHive 5 — Sending messages in Discord — variant 2
- New messages in discord — Tickets in TheHive 5
- New posts in discord — Tickets in TheHive 5
- New team members in discord — Tickets in TheHive 5
- New messages in Discord — Tickets in TheHive 5 — variant 3
- New messages in Discord — Tasks in TheHive 5
- Emails from mailgun — as tickets in TheHive 5 and an alert in Discord
- Urgent messages from Telegram — into Telegram and TheHive 5
- A form request — a tracker task and a team alert
- New bugs — straight to the right team
- Incoming messages routed to the right team
- Fast-track VIP support tickets — instant task and alert
- Tickets prioritized by importance, tasks created for you
- Customer escalations found automatically and routed to the team
- Urgent tickets become tasks and an instant team alert
- Catch churning customers early: record updated, task created, team alerted
- Support metrics from two systems — in one weekly report
- Support emails into Jira tickets with an AI reply
- Payment issue handling: a reply to the customer, an escalation to the team
- Support tickets turned into a prioritized engineering backlog
- A full new-client welcome after the form
- Support ticket triage — simple ones close, hard ones go to an engineer
- Tester feedback triage: tickets, knowledge base and a reply to the author
