Scriptera
Elastic Security and Exolve automations — Customer Support
Ready-made scenarios where Elastic Security and Exolve work for you (customer support): pick one — a copy appears in your account and runs on its own.
13 scenarios
- New messages in Exolve — Tickets in Elastic Security
- New tickets in Elastic Security — Sending messages in Exolve
- Updated tickets in Elastic Security — Sending messages in Exolve
- New messages in Exolve — Tickets in Elastic Security — variant 3
- Emails from mailgun — as tickets in Elastic Security and an alert in Exolve
- Unassigned support tickets — as a list in exolve
- Urgent messages from Telegram — into Exolve and Zendesk
- Early churn-risk detection from Elastic Security tickets
- A support ticket digest — every morning
- A summary of support tickets — topics and customer mood
- Support metrics from two systems — in one weekly report
- SLA monitoring that warns before a ticket breaches
- Payment issue handling: a reply to the customer, an escalation to the team
