Scriptera
Elastic Security and Mautic automations — Customer Support
Ready-made scenarios where Elastic Security and Mautic work for you (customer support): pick one — a copy appears in your account and runs on its own.
12 scenarios
- New contacts in Mautic — Finding tickets in Elastic Security
- New tickets in Elastic Security — Sending emails in Mautic
- New emails in Mautic — Tickets in Elastic Security
- Deleted contacts in Mautic — Updating tickets in Elastic Security
- Updated contacts in Freshdesk — Tickets in Freshdesk
- Urgent messages from Telegram — into Telegram and Elastic Security
- Stuck tickets, followed up automatically
- A summary of support tickets — topics and customer mood
- Support ticket replies drawn from your own FAQ list
- Support metrics from two systems — in one weekly report
- Payment issue handling: a reply to the customer, an escalation to the team
- AI support across every channel, grounded in your docs
