Scriptera
Enkod and TheHive 5 automations — Customer Support
Ready-made scenarios where Enkod and TheHive 5 work for you (customer support): pick one — a copy appears in your account and runs on its own.
35 scenarios
- Deleted tickets in TheHive 5 — Records in Enkod
- Updated tickets in TheHive 5 — Updating contacts in Enkod
- New tickets in TheHive 5 — Running workflows in Enkod
- New tickets in TheHive 5 — Updating records in Enkod
- New tickets in TheHive 5 — Sending SMS in Enkod
- New tickets in TheHive 5 — Records in Enkod
- Updated tickets in TheHive 5 — Records in Enkod
- New emails in Enkod — Tickets in TheHive 5
- New tickets in TheHive 5 — Sending emails in Enkod
- New records in Enkod — Tickets in TheHive 5
- New tickets in TheHive 5 — Sending SMS in Enkod
- Updated tickets in TheHive 5 — Records in Enkod
- New tickets in TheHive 5 — Orders in Cdek
- Deleted contacts in Enkod — Updating tickets in TheHive 5
- Updated contacts in TheHive 5 — Tickets in TheHive 5
- Found: tickets in theHiveProject — Records in Enkod
- Urgent messages from Telegram — into Telegram and TheHive 5
- Chat messages — into support tickets
- Support email sorts itself and becomes tasks
- A form request into a tracker issue
- Customer emails become support tickets with a spreadsheet log
- Form feedback turned into tasks across your trackers
- Support emails become tickets with a priority attached
- Tickets prioritized by importance, tasks created for you
- Stuck tickets, followed up automatically
- Smart support triage with TheHive 5
- Support ticket replies drawn from your own FAQ list
- Support metrics from two systems — in one weekly report
- Support emails into Jira tickets with an AI reply
- Customer feedback sorted into themes, tasks and a weekly report
- Payment issue handling: a reply to the customer, an escalation to the team
- A full new-client welcome after the form
- Support tickets turned into a prioritized engineering backlog
- Tester feedback triage: tickets, knowledge base and a reply to the author
- AI support across every channel, grounded in your docs
