Scriptera
Freshdesk and Mattermost automations — Customer Support
Ready-made scenarios where Freshdesk and Mattermost work for you (customer support): pick one — a copy appears in your account and runs on its own.
22 scenarios
- New tickets in Freshdesk — Sending messages in Mattermost
- New messages in Mattermost — Tickets in Freshdesk
- Updated tickets in freshdesk — Running apis in Mattermost
- Updated tickets in Freshdesk — Sending messages in Mattermost
- New tickets in freshdesk — Channels in Mattermost
- Updated tickets in freshdesk — Users in Mattermost
- New users in Mattermost — Tickets in Freshdesk
- Updated tickets in freshdesk — Sending messages in Mattermost
- New tickets in freshdesk — Running apis in Mattermost
- New messages in Mattermost — Tickets in Freshdesk — variant 3
- Unassigned support tickets — as a list in Mattermost
- Emails from mailgun — as tickets in Freshdesk and an alert in Mattermost
- Urgent messages from Telegram — into Mattermost and Zendesk
- Early churn-risk detection from Freshdesk tickets
- A support ticket digest — every morning
- A summary of support tickets — topics and customer mood
- Support metrics from two systems — in one weekly report
- SLA monitoring that warns before a ticket breaches
- Tell customers their bug is fixed — the moment the issue closes
- Payment issue handling: a reply to the customer, an escalation to the team
- Meeting recording → tasks, a client email and an updated CRM record
- Feedback triage and customer replies — automatically
