GitLab and WhatsApp Business Cloud automations — Customer Support

Ready-made scenarios where GitLab and WhatsApp Business Cloud work for you (customer support): pick one — a copy appears in your account and runs on its own.

13 scenarios

A form request — a tracker task and a team alert
New bugs — straight to the right team
Fast-track VIP support tickets — instant task and alert
Incoming messages routed to the right team
Tickets prioritized by importance, tasks created for you
Urgent tickets become tasks and an instant team alert
Ticket triage and escalation with response-time control
A chat bot that answers from your own knowledge base
Catch churning customers early: record updated, task created, team alerted
Support tickets turned into a prioritized engineering backlog
A full new-client welcome after the form
Feedback from every channel into a prioritized queue
Tester feedback triage: tickets, knowledge base and a reply to the author