Incoming messages routed to the right team

The scenario reads each message, classifies the topic with AI, and creates a task for the right team or pings the sales chat.

  • AI classifies each message
  • Support and product become team tasks
  • Sales gets a chat ping
  • Nothing sorted by hand
Webhook
Set it up for yourselfScriptera

How it works

To create WhatsApp Business Cloud records from GitLab without manual input, use a ready-made scenario.

  1. Starts when: 📨 Intercom Webhook
  2. Then: 🧠 Classifier – AI prompt
  3. Then: 🧮 Process Classification
  4. Check: 🛠️ Is Support Request?
  5. If yes: 🧾 Create Support Task
  6. Check: 📦 Is Product Request?
  7. If yes: 🛍️ Create Product Task
  8. Check: 💼 Is Sales Request?
  9. If yes: 📣 Slack – Notify Sales team
  10. Then: GPT model (gpt-4o-mini)

You can launch this GitLab + WhatsApp Business Cloud integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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