Google Sheets and Mandrill automations — Customer Support

Ready-made scenarios where Google Sheets and Mandrill work for you (customer support): pick one — a copy appears in your account and runs on its own.

40 scenarios

Collect guest feedback into a sheet, with team alerts
Website enquiry intake — a ticket log and an instant reply
A form request into a tracker issue
Ready marketing quotes from customer feedback
Voice support that answers and books appointments
Support from chat and email in one place
Instant property answers in the messenger — with hot buyers passed to an agent
Routing incoming requests to the right department
Collect testimonials, analyse them and thank the customer
Tickets prioritized by importance, tasks created for you
All customer inquiries in one place — from email and web forms
Inbound call triage: substance, urgency and a row in your sheet
Stuck tickets, followed up automatically
Support tickets sorted by topic — counted and summarized to email
A personal reply to every webinar attendee, automatically
Feedback triage: angry to chat, questions answered, ideas filed
Churn risk scored from activity — with a different action for each level
Data-privacy complaint handling: register, reply, notify
Feedback requests sent the moment a ticket is closed
Sales call analysis that updates the CRM for you
Satisfaction surveys after tickets close — automatic
Smart triage and replies for form inquiries
Support metrics from two systems — in one weekly report
Support ticket replies drawn from your own FAQ list
A knowledge base from support tickets — automatically
Tell customers their bug is fixed — the moment the issue closes
Payment issue handling: a reply to the customer, an escalation to the team
Customer feedback sorted into themes, tasks and a weekly report
A full new-client welcome after the form
Approve customer replies from chat — sent, logged, and the ticket updated
Inbox triage and draft replies to common questions
A customer feedback report with insights and charts
Tester feedback triage: tickets, knowledge base and a reply to the author
Meeting recording → tasks, a client email and an updated CRM record
AI support in your messenger, built on your own materials
Feedback triage and customer replies — automatically
Messenger support: answers from your knowledge base, calls a human in time
AI support across every channel, grounded in your docs
An HR assistant for employees in a messenger
A clinic assistant in your messenger: answers, bookings, hand-off to a human