Google Sheets and SMSC.ru automations — Customer Support

Ready-made scenarios where Google Sheets and SMSC.ru work for you (customer support): pick one — a copy appears in your account and runs on its own.

62 scenarios

Website enquiry intake — a ticket log and an instant reply
Collect guest feedback into a sheet, with team alerts
A form request into a tracker issue
Ready marketing quotes from customer feedback
Sorting customer feedback by category with alerts
Product review triage — with a task and an alert on negatives
Early churn-risk detection from Zendesk tickets
Knowledge-base freshness monitoring — overdue articles come to you
Support from chat and email in one place
Automatic triage of support emails
Routing incoming requests to the right department
Email and form requests in one stream, prioritised and auto-answered
Instant property answers in the messenger — with hot buyers passed to an agent
Collect testimonials, analyse them and thank the customer
All customer inquiries in one place — from email and web forms
Tickets prioritized by importance, tasks created for you
Round-the-clock answers to hotel guests, in their own language
Inbound call triage: substance, urgency and a row in your sheet
Call analysis: an unhappy client pings the manager immediately
Stuck tickets, followed up automatically
A personal reply to every webinar attendee, automatically
Support tickets sorted by topic — counted and summarized to email
Data-privacy complaint handling: register, reply, notify
Feedback requests sent the moment a ticket is closed
Feedback triage: angry to chat, questions answered, ideas filed
Churn risk scored from activity — with a different action for each level
Support inbox triage: urgent to the team, routine answered automatically
Rating monitoring for your venues, with the reason attached
Collect client reviews and summarize them to chat automatically
AI dish recommendations for every order in the messenger
Satisfaction surveys after tickets close — automatic
Support triage by urgency, done automatically
An FAQ base that grows itself from your support emails
Sales call analysis that updates the CRM for you
A weekly breakdown of your team's calls — details in a sheet, summary in chat
Smart triage and replies for form inquiries
All support tickets in one live spreadsheet
Support ticket replies drawn from your own FAQ list
A knowledge base from support tickets — automatically
Support metrics from two systems — in one weekly report
Sales call reviews with coaching for your reps
Support auto-replies from a knowledge base, with hard cases handed to a human
SLA monitoring that warns before a ticket breaches
Tell customers their bug is fixed — the moment the issue closes
Payment issue handling: a reply to the customer, an escalation to the team
Customer feedback sorted into themes, tasks and a weekly report
A full new-client welcome after the form
Social messages get sorted, and you approve each reply with a tap
Approve customer replies from chat — sent, logged, and the ticket updated
Inbox triage and draft replies to common questions
Complaints from comments into tickets with an owner and a deadline
Knowledge-base support auto-replies with escalation
A customer feedback report with insights and charts
Tester feedback triage: tickets, knowledge base and a reply to the author
Meeting recording → tasks, a client email and an updated CRM record
Feedback triage and customer replies — automatically
An assistant for customer chats, from your product info
Messenger support: answers from your knowledge base, calls a human in time
Messenger assistant: questions, orders and tracking
One support assistant for chat and email, with human handoff
AI support across every channel, grounded in your docs
A clinic assistant in your messenger: answers, bookings, hand-off to a human