Scriptera
Harvest automations — Customer Support
Ready-made scenarios where Harvest works for you (customer support): pick one — a copy appears in your account and runs on its own.
27 scenarios
- Customer tickets into team tasks
- A form request — a tracker task and a team alert
- Support email sorts itself and becomes tasks
- A form request into a tracker issue
- An email of tasks into a ticket with subtasks
- Customer testimonials filed straight into the contact record
- Turn support emails into tracker tickets automatically
- Form feedback turned into tasks across your trackers
- Incoming messages routed to the right team
- Fast-track VIP support tickets — instant task and alert
- Triaged support: replies and bug tickets
- Tickets prioritized by importance, tasks created for you
- Stuck tickets, followed up automatically
- Urgent tickets become tasks and an instant team alert
- Smart support triage with Harvest
- Ticket triage and escalation with response-time control
- Catch churning customers early: record updated, task created, team alerted
- Support tickets turned into tracker tasks automatically
- Tell customers their bug is fixed — the moment the issue closes
- Customer feedback sorted into themes, tasks and a weekly report
- Support tickets turned into a prioritized engineering backlog
- A full new-client welcome after the form
- Website enquiries: contact, ticket and reply with no manual entry
- Feedback from every channel into a prioritized queue
- Tester feedback triage: tickets, knowledge base and a reply to the author
- Feedback triage and customer replies — automatically
- A website-chat bot from your knowledge base, watched by the team
