Scriptera
Microsoft Outlook and Notion automations — Customer Support
Ready-made scenarios where Microsoft Outlook and Notion work for you (customer support): pick one — a copy appears in your account and runs on its own.
55 scenarios
- Website enquiry intake — a ticket log and an instant reply
- Customer emails become support tickets with a spreadsheet log
- Sorting customer feedback by category with alerts
- A draft support reply — from your own knowledge base
- Support from chat and email in one place
- Support email triage: category, priority, a ticket and alerts for the critical ones
- Instant property answers in the messenger — with hot buyers passed to an agent
- Email and form requests in one stream, prioritised and auto-answered
- Routing incoming requests to the right department
- Support emails become tickets with a priority attached
- Collect testimonials, analyse them and thank the customer
- Tickets prioritized by importance, tasks created for you
- Win-back emails to lapsed customers — personal, on-brand, every day
- All customer inquiries in one place — from email and web forms
- Stuck tickets, followed up automatically
- Inbound call triage: substance, urgency and a row in your sheet
- A personal reply to every webinar attendee, automatically
- Data-privacy complaint handling: register, reply, notify
- A chatbot that answers from your documents
- Requests from messenger and email in one stream — with priority
- Form feedback sorts itself: tasks, table, alerts
- An FAQ base that grows itself from your support emails
- Support triage by urgency, done automatically
- Voice answers to inbound calls, straight from your own documents
- Ask your own documents — get answers from them
- Sales call analysis that updates the CRM for you
- Sales call breakdown: transcript, lead status, task
- Customer feedback from every channel, turned into themes and tasks
- Draft email replies from your knowledge base
- Support metrics from two systems — in one weekly report
- A knowledge base from support tickets — automatically
- Tell customers their bug is fixed — the moment the issue closes
- Answers to questions about your own documents
- Taking food orders in your messenger — into a table and calendar
- Customer feedback sorted into themes, tasks and a weekly report
- An AI support bot in the messenger with booking and emails
- Tickets: automatic triage by category and deadline reminders
- Voice of the customer from every channel: collected, clustered, acted on
- A full new-client welcome after the form
- Feedback from every channel into a prioritized queue
- Questions about your documents — from any channel
- A support bot that books clients and opens tickets
- Taxi booking over chat — the assistant books it and adds it to the calendar
- Email replies — from your own knowledge base
- Tester feedback triage: tickets, knowledge base and a reply to the author
- Feedback triage and customer replies — automatically
- Support email replies from your own knowledge base
- An email auto-responder that learns from your corrections
- Handing the conversation from bot to human — when the client asks
- Signups, support and billing — run by one assistant
- Messenger support: answers from your knowledge base, calls a human in time
- A support bot that understands text, voice, photos and documents
- AI support across every channel, grounded in your docs
- An HR assistant for employees in a messenger
- A clinic assistant in your messenger: answers, bookings, hand-off to a human
