Scriptera
Microsoft Outlook + OkoCrm scenarios — Customer Support
Ready-made scenarios where Microsoft Outlook and OkoCrm work together: pick one — a copy appears in your account and runs on its own.
53 scenarios
- Support emails, summarized into your messenger
- Support emails — into tickets automatically
- A breakdown of client feedback and a ready post from each
- Website enquiry intake — a ticket log and an instant reply
- Customer emails become support tickets with a spreadsheet log
- Sorting customer feedback by category with alerts
- A draft support reply — from your own knowledge base
- Support from chat and email in one place
- Support email triage: category, priority, a ticket and alerts for the critical ones
- Automatic triage of support emails
- Routing incoming requests to the right department
- Instant property answers in the messenger — with hot buyers passed to an agent
- Support emails become tickets with a priority attached
- Email and form requests in one stream, prioritised and auto-answered
- Collect testimonials, analyse them and thank the customer
- Tickets prioritized by importance, tasks created for you
- All customer inquiries in one place — from email and web forms
- Tickets from email and forms — into one stream
- Inbound call triage: substance, urgency and a row in your sheet
- Stuck tickets, followed up automatically
- A personal reply to every webinar attendee, automatically
- Feedback requests sent the moment a ticket is closed
- Data-privacy complaint handling: register, reply, notify
- Requests from messenger and email in one stream — with priority
- Feedback triage: angry to chat, questions answered, ideas filed
- Email replies with the client's history in mind — with your approval
- Sales call analysis that updates the CRM for you
- Support triage by urgency, done automatically
- An FAQ base that grows itself from your support emails
- Form feedback sorts itself: tasks, table, alerts
- Smart triage and replies for form inquiries
- Sales call breakdown: transcript, lead status, task
- A summary of support tickets — topics and customer mood
- Tenant complaints: triage, technician dispatch, acknowledgement and SLA tracking
- A knowledge base from support tickets — automatically
- Support metrics from two systems — in one weekly report
- Support emails into Jira tickets with an AI reply
- Taking food orders in your messenger — into a table and calendar
- Tell customers their bug is fixed — the moment the issue closes
- Payment issue handling: a reply to the customer, an escalation to the team
- Customer feedback sorted into themes, tasks and a weekly report
- Tickets: automatic triage by category and deadline reminders
- Support tickets turned into a prioritized engineering backlog
- A full new-client welcome after the form
- Support replies drafted automatically, tuned to the customer's region
- Knowledge-base support auto-replies with escalation
- A support bot that books clients and opens tickets
- Tester feedback triage: tickets, knowledge base and a reply to the author
- Meeting recording → tasks, a client email and an updated CRM record
- Support email replies from your own knowledge base
- Feedback triage and customer replies — automatically
- One support assistant for chat and email, with human handoff
- A clinic assistant in your messenger: answers, bookings, hand-off to a human
Any scenario from this collection can be launched in Scriptera: describe the task in plain words — it is built, launched and monitored for you.