Microsoft Teams automations — Customer Support

Ready-made scenarios where Microsoft Teams works for you (customer support): pick one — a copy appears in your account and runs on its own.

156 scenarios

New business review — straight to Microsoft Teams
A smart assistant right in your messenger — write, and it answers
Negative feedback — straight to your team chat
Unassigned support tickets — as a list in Microsoft Teams
Greeting newcomers in a Microsoft Teams group
Support emails, summarized into your messenger
A breakdown of client feedback and a ready post from each
Support emails — into tickets automatically
A smart messenger assistant that replies on its own
A form request — a tracker task and a team alert
Customer tickets into team tasks
A bot in Microsoft Teams that answers messages itself
Chat messages — into support tickets
Team alerts for new support tickets
Support tickets — as a thread in your team chat
Ticket alerts to your chat — with a short summary
Requests route themselves to the right team in Microsoft Teams
A form request into a tracker issue
A task digest in Microsoft Teams every morning
Support email sorts itself and becomes tasks
A support bot that answers clients from your document
An assistant in your team chat that answers on its own
A support bot in Microsoft Teams on your knowledge base
An email of tasks into a ticket with subtasks
Customer support in a messenger from your base
Bad reviews go straight to your team chat and into a case
Answers from your own contracts and documents — in chat
An AI helper on a command in your work chat
Two-way customer texting inside your team chat
Sorting customer feedback by category with alerts
A Microsoft Teams bot that answers from your documents
Turn support emails into tracker tickets automatically
Early churn-risk detection from Zendesk tickets
An AI chat companion in your work chat, with memory
Product review triage — with a task and an alert on negatives
An AI bot in Microsoft Teams with conversation memory
New bugs — straight to the right team
A bot with button menus and star ratings
A smart bot in Microsoft Teams: answers and draws
A chatbot that answers from your documents
Knowledge-base freshness monitoring — overdue articles come to you
Answers from your own documents right in your messenger
Form feedback turned into tasks across your trackers
Review replies with approval for the tricky ones — automatically
Support email triage: category, priority, a ticket and alerts for the critical ones
A community assistant — it posts and replies on its own
Triaged support: replies and bug tickets
Incoming messages routed to the right team
Fast-track VIP support tickets — instant task and alert
Automatic triage of support emails
Customer-feedback triage with tickets — automatically
An AI assistant in your team chat — searches and answers on the spot
Support email replies from your knowledge base
Email and form requests in one stream, prioritised and auto-answered
Support & lead-capture chat assistant
Tickets prioritized by importance, tasks created for you
All customer inquiries in one place — from email and web forms
Social replies — straight into your work chat and your database
Tickets from email and forms — into one stream
A Microsoft Teams bot that answers your customers' common questions
Stuck tickets, followed up automatically
Answers from your knowledge base, right in your messenger
Call analysis: an unhappy client pings the manager immediately
Round-the-clock answers to hotel guests, in their own language
An AI bot in Microsoft Teams — a base skeleton
Chat order-taking with you approving each payment
Near-deadline ticket reminders in Teams
Customer escalations found automatically and routed to the team
A wall of love: positive reactions logged and shared with the team
Urgent tickets become tasks and an instant team alert
A messenger bot that remembers the conversation
Feedback triage: angry to chat, questions answered, ideas filed
Feedback requests sent the moment a ticket is closed
Instant call breakdown: objections, risks and the next step
Store support in Microsoft Teams — around the clock
Data-privacy complaint handling: register, reply, notify
A bot that answers everyone in their own language
Support inbox triage: urgent to the team, routine answered automatically
Requests from messenger and email in one stream — with priority
Smart support triage with Microsoft Teams
A support ticket digest — every morning
Email replies with the client's history in mind — with your approval
Tracking customer sentiment across support tickets
An AI assistant in your work chat — answering from your base
Rating monitoring for your venues, with the reason attached
A bot that answers from your own documents
Collect client reviews and summarize them to chat automatically
Ticket triage and escalation with response-time control
A weekly breakdown of your team's calls — details in a sheet, summary in chat
Customer feedback routed by team and mood into your work chat
AI dish recommendations for every order in the messenger
A chat bot that answers from your own knowledge base
Form feedback sorts itself: tasks, table, alerts
An FAQ base that grows itself from your support emails
A team-chat assistant that answers from your company documents
Support triage by urgency, done automatically
Smart triage and replies for form inquiries
A bot that waits for the whole thought and answers to the point
Sales call breakdown: transcript, lead status, task
A summary of support tickets — topics and customer mood